Privacy Policy

Effective Date: January 2, 2025

Chaos Meets Order ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website ("Website") or engage with our home organizing and decluttering services. This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

1.1 Information You Provide

We collect the following personal information when you provide it to us:

  • Name

  • Email address

  • Phone number

  • Physical address

  • Payment information

  • Other information you provide during consultations or through forms on our Website

1.2 Information We Collect Automatically

When you visit our Website, we may collect the following information automatically:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed and time spent on the Website

  • Cookies and tracking technologies (see Section 8 for more information)

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and personalize our services

  • To process payments and manage billing

  • To communicate with you about your inquiries, bookings, or other updates

  • To improve our Website and services

  • To comply with legal obligations

  • To prevent fraud and ensure security

3. Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you have given us explicit consent (e.g., subscribing to newsletters).

  • Contractual Obligation: To fulfill a contract or agreement with you.

  • Legal Obligation: To comply with legal requirements.

  • Legitimate Interest: To improve our services and operate our business effectively.

4. How We Store Your Information

We store your personal information securely using industry-standard measures to protect it from unauthorized access, alteration, disclosure, or destruction. Personal data is stored on secure servers located in Canada. Payment information is handled by trusted third-party payment processors that comply with PCI DSS standards.

5. How We Share Your Information

We do not sell your personal data. However, we may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in delivering our services (e.g., payment processors, email marketing platforms).

  • Legal Compliance: To comply with legal obligations or enforce our rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business.

All third parties are contractually obligated to protect your information and use it only for the purposes specified by us.

6. Your Rights Under GDPR

As a user located in the European Union (EU), you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request corrections to inaccurate or incomplete information.

  • Right to Erasure ("Right to Be Forgotten"): Request deletion of your data where applicable.

  • Right to Restriction: Request restriction of processing under certain conditions.

  • Right to Data Portability: Receive your data in a machine-readable format and transfer it to another controller.

  • Right to Object: Object to the processing of your data for specific purposes.

  • Right to Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, contact us at admin@chaosmeetsorder.com.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Contact details: Retained for ongoing services or until you request deletion.

  • Payment records: Retained for tax and accounting purposes.

8. Cookies and Tracking Technologies

Our Website uses cookies to improve user experience and gather analytics. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies independently.

10. Security Measures

We implement appropriate technical and organizational measures to safeguard your personal data, including:

  • Secure data encryption (SSL/TLS)

  • Regular security audits

  • Restricted access to personal data

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Chaos Meets Order
7 Woodchuck Court
Maple, ON, Canada
Email: admin@chaosmeetsorder.com

Thank you for trusting Chaos Meets Order with your personal information.