These terms set out how we work together when you book professional home organizing services with Chaos Meets Order. By booking a session, you agree to the terms below. They are designed to be clear and fair to both you and us.
Chaos Meets Order provides professional home organizing, decluttering, moving help, ADHD-friendly organizing, and related in-home services as a service-area business across the Greater Toronto Area. The exact scope of each project is agreed with you before work begins. We bring our experience, planning and hands-on help to create organized, functional spaces, while final decisions about your home and belongings always remain yours.
A non-refundable deposit of $150 is required to secure your booking and reserve your date and time. The deposit is applied toward the total cost of your session. Because reserving your slot means turning away other clients for that time, the deposit is non-refundable if you cancel. Your booking is confirmed only once the deposit has been received.
Our standard rate is $70 per hour, and we also offer flat-rate packages for certain projects. The applicable rate or package price is confirmed with you at the time of booking. The remaining balance, after the deposit is applied, is due on completion of the session unless we have agreed otherwise in writing. We accept the payment methods communicated to you when you book.
We ask for at least 48 hours notice if you need to cancel or reschedule a confirmed session. With this notice, we will do our best to move your booking to a new mutually convenient date, and your deposit can be applied to the rescheduled session. Cancellations or reschedule requests made with less than 48 hours notice may result in the loss of your deposit, as the reserved time can no longer be offered to another client.
To help your session run smoothly, please ensure we have safe and reasonable access to the areas being organized at the scheduled time. You are responsible for decisions about your belongings, including what to keep, donate, sell or discard. We will guide and support you, but we will not remove or dispose of any item without your direction. Please let us know in advance of any hazards, pets, allergies, or special access requirements.
As part of a project we can help sort items for donation, disposal or removal at your request and direction. Where we assist with dropping off donations or removing items, this is done as a convenience and based on your instructions. Once items are designated for donation or disposal and removed, they generally cannot be retrieved, so please confirm your decisions before items leave your home.
We treat your home and belongings with care and handle them responsibly. To the extent permitted by law, Chaos Meets Order is not liable for pre-existing damage, normal wear, or for damage to items of unusually high value, fragility or sentimental importance that were not disclosed to us in advance. If you have items of significant monetary or sentimental value in a work area, please tell us before the session so we can take appropriate care or have you handle those items yourself.
We respect your privacy and handle your personal information in line with our Privacy Policy. Please review that policy to understand what information we collect and how it is used and protected.
We sometimes take before-and-after photos to show our work. Any photos of your space are taken and used only with your consent. You may decline photography, or ask that images not be shared publicly, at any time before or during your session.
We may update these terms from time to time to reflect changes in how we work. The current version published on our website applies to your booking. We encourage you to review this page before each new project.
If you have any questions about these terms, please reach out. You can call us at (647) 985-3131 or email admin@chaosmeetsorder.com.
These terms are standard, reasonable template policies for a home organizing service and are provided for general information only. They are not legal advice.
